Case Study
Influencer Marketing
Jun 27, 2025
Fuel for Thought: How Shell’s Wordless Workers Became Their Most Powerful Storytellers
Some stories don’t need a tagline. They just need to be seen.
At a Shell station in Pune, a customer pulls up for fuel. The service is efficient, the smiles warm, the interaction smooth. Nothing unusual, until they realise that every staff member on duty is hearing and speech-impaired. There’s no banner announcing it, no dramatic reveal. Just a moment of quiet recognition that challenges everything we assume about communication, service, and ability.
This was The Silent Shift, a quiet yet powerful campaign that went beyond just speaking about inclu